Senior Manager with significant experience from over 28 years within business, training, further and higher education. Strategic management, business development, curriculum development, quality management and operational delivery of work based learning and training. Significant sales, regional and general management experience within businesses operating in B2B and the retail industries achieving benchmarking results.
LEADING and WORKING with PEOPLE
Senior, National and Regional Management within Business, Sector Skills, Awarding Bodies and Training organisation’s with significant operational experience leading; upwards of £17m budgets, up to 7 managers, up to 37 staff, up to 3,000 trainees, 40+ sub-contractors to a benchmarking standards. Leading and developing people, inspiring them to become high performing teams to deliver benchmarking results.
Providing Interim Management: Head of Business Solutions planning & delivering work force development, work based learning and training supporting the implementation of meeting the Skills Funding Agency, National Apprenticeship Service and Ofsted quality requirements. Ensuring that the team provided a benchmarking provision to meet the demands of the local and regional needs.
ADAPTABILITY and CHANGE
Management and training consultancy to Multi-national, National and SME organisation’s including European experience, developing strong relationships to support the client’s needs. Supporting companies in identifying opportunities and helping them to implement change that has included: seeking and developing new markets for the products and services; often supporting and matching partnerships, alliances from EU to Bulgaria / BG to EU in a variety of sectors.
Enabling bids for EU funding for projects of varying sectors and activities e.g. supporting disadvantaged low socio-economic groups in the mountain regions of Bulgaria. The development of a vocational education and training programme to develop qualifications and skills in emerging occupational areas such as Spa Management.
Developing provision and curriculums to meet the demands of new technologies and employer/sector needs; Developed a new Academy for apprentices within Laing O’Rourke enabling talent retention; Developed a new Technical Apprenticeship with Persimmon Homes facilitating growing their own managers of the future; Developed new NVQ’s in Youth Work at levels 2 and 3 working with the majority of the voluntary, unitary and regional youth work services; Developed a new “Modern Apprenticeship” with LLUK Sector Skills Council; Structured and delivered a new competency based sales training programme for Peugeot Motor Company; Developed and delivered a bespoke top down management training programme for Quadron Services, Managing Director through to first line supervisors, subsequently improving their bottom line by 13%; Developed and delivered a bespoke time management programme for Cabletec ICS Ltd sales and administration staff improving staff performance and retention; Developed new or existing HNC/HND Degree level qualifications for a number of sectors; Developing curriculums to deliver in different modes such as on-line provision/support.
Managed or Consulted or Facilitated Change Management; Providing bespoke demand led provision to develop organisation’s and people in the UK & EU; Delivered significant change to the curriculum areas of training colleges raising learner achievement to 89% and above the national average; Managed and delivered management training to both private and public sector organisation’s ranging from first line supervisory to chartered levels.
The development of new and existing business by augmenting existing offers or creating new programmes & offers; that have met the needs of National and Regional requirements e.g. providing a new training programme for a large Ambulance Service where solutions were created to fill ‘hard to fill’ roles and facilitate ‘developing their own people’.
DRIVING FOR RESULTS
An accomplished senior manager with a record of achieving benchmarking results across several sectors. Always seeking continuous improvement from self and others.
Operational and delivery leadership providing: Benchmarking 80% Achievement’s; Raising Achievement in London from 37% to 80% in under 2 years; Achieved an Ofsted Grade 2 quality standard for the work based learning provision; Implementing significant change that included new procedures and processes to meet quality and reporting requirements of governmental national funding and quality agencies requirements.
Developed a new sales function into existing roles enabling a significant increase in market share and development of 20% new business within a declining market; Increased Apprenticeship market share within the South East and Greater London to 55%.
Implementation of delivery plans and developing continuous quality improvements using self-assessments, audits and clear processes and procedures to benchmarking outcomes.
Increasing retail sales above target levels and placing the group into a national top 10 position from bottom 100 through training and performance management.
EFFECTIVE COMMUNICATION and INFLUENCING
Developing and managing relationships with key stakeholders, clients, prospective clients, associations & federations, LEP’s and Government Agencies.
Communicating strategy and tactics to teams, enabling their adoption and implementation to deliver successful outcomes.
Key note speaker at national and regional conferences increasing market awareness and credibility within the sectors.
MAKING INFORMED DECISIONS
Developing detailed market/labour market research to support the business and financial forecasting for new start-up of a BG based training business providing cross-border provision within the EU/MENAT.
Provided detailed Labour Market Intelligence that supported new business planning and financial forecasting enabling new or augmented programmes to be delivered within further education and vocational training organisations.
Developing and managing detailed market research, business and marketing plan for a major vineyard [PLC] to enter new markets culminating in a new start up on-line wine export/import business into the UK [worldwide transplant ability]. This also included developing social media and SEO support.
Capturing significant quality data and transforming this into information that supported a national strategy to report CITBs quality of delivery to Ofsted or its equivalent.
Senior Leadership Team experience within business, training, further and higher education. This strategic management has included: business development; curriculum development; quality management; operational delivery of work based learning and training.
Director of a Further Education College, developing the curriculum to meet the local, regional and national work force development and skills needs for the future e.g. brokering a significant partnership with a national player in the sector. Strategically developed the curriculum within FE College(s) and Training providers to meet international, national, regional and local workforce development needs increasing ‘starts’. Preparing the operation for change and improvement.
Working with, advisory and consultancy; UK Prime Minister’s Delivery Unit; Government Agencies [UK & BG]; Strategic working groups for National/Regional/Local training to define new strategies that meet the future needs for work force development and skills demands.
Developing a conceptual strategy and then the operational facility to fill skills gaps and shortages in UK hotspots or specialist projects e.g. the Nuclear construction sector.
COMMERCIAL, ENTREPRENEURIAL and PUSHING THE BOUNDARIES
Experience in new Start up’s and Business Development including European geographical area. Experienced in delivering excellent customer service, increasing market share.
Developing an on-line sales provision for a PLC Bulgarian Vineyard culminating in a model that could be transported into multiple national/international markets.
Significant sales, regional and general management experience within businesses operating in B2B and the retail industries achieving benchmarking results through multi-channels. Developing new business within FE and Training Provisions with local, regional and national needs.